GrandBet88 Privacy Policy – Malaysian Member Data Protection

01Information We Collect

When you register and use the GrandBet88 platform, we collect various types of information to ensure our services run smoothly, securely, and are suited to your needs. The information we collect falls into two main categories:

Information You Provide Directly:

• Full name as shown on your identity card or passport.
• An active email address and a mobile number registered in Malaysia.
• Date of birth for age verification purposes (18 years and above).
• Bank account number or e-wallet details for processing deposits and withdrawals.
• Identity verification documents (KYC) such as a copy of your MyKad, utility bill, or bank statement when requested.
• Any information you share when contacting our customer support.

Information Collected Automatically:

• Your device's IP address and general geographic location information.
• The type of web browser and operating system used.
• Game activity data including game type, play duration, and total wagering amount.
• Financial transaction records including deposit and withdrawal history.
• Login data and timestamps for each game session.
• Cookie information and tracking data as described in Section 5.

02How We Use Your Information

GrandBet88 uses the information collected solely for legitimate, transparent purposes related to providing platform services to you. The following are the primary purposes for which data is used:

We will not use your personal data for any purpose other than those stated above without obtaining your consent first. You may withdraw consent to receive marketing communications at any time through your account settings or by contacting customer support.

03Data Sharing with Third Parties

GrandBet88 does not sell or disclose member personal data to third parties for marketing purposes. However, there are limited situations where data may be shared with the following parties for platform operational purposes:

• Payment Providers: Required transaction information is shared with approved payment providers (such as FPX, DuitNow, Touch 'n Go) solely to process your deposits and withdrawals.
• Game Software Providers: Usernames and game records are shared with our licensed game providers for game operation purposes. These providers are bound by strict confidentiality agreements.
• KYC Verification Services: Identity documents are shared with trusted third-party identity verification service providers to comply with AML/KYC legal requirements.
• Legal Authorities: GrandBet88 will disclose required information to law enforcement or regulatory authorities when legally obligated to do so by law, court order, or valid legal process.
• IT Infrastructure Providers: Cloud service and hosting providers used by grandbet88 may process your data solely for the purpose of providing technical services and are subject to strict data processing agreements.

04Data Security & Encryption

Protecting members' personal data is grandbet88's absolute priority. We implement multiple layers of technical and operational security measures to ensure your data remains safe at all times:

• SSL/TLS Encryption: All data communications between your device and our servers are protected by 256-bit SSL encryption. This ensures that transmitted data cannot be intercepted or read by any unauthorized party.
• Database Segregation: Personal data, financial data, and game data are stored in separate databases with distinct access controls for each layer.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts as an additional security layer, protecting your account from unauthorised access.
• 24/7 Monitoring: grandbet88's technical security team continuously monitors the system to detect and respond to any threats or suspicious activity in real time.
• Regular Security Audits: The grandbet88 platform undergoes periodic independent third-party security audits to ensure data protection systems remain current and effective.
• Internal Access Controls: Only specifically authorised GrandBet88 staff may access member personal data, and every access is recorded in a tamper-proof audit log.

05Cookies & Tracking Technologies

GrandBet88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your login sessions. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as maintaining login sessions, processing transactions, and ensuring security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform, such as the most frequently visited pages and time spent in each section. This data is used to improve the platform's design and performance.
• Functional Cookies: Saving your preferences such as language settings, display themes, and favourite game selections to provide a more personalised experience.
• Analytics Cookies: Helping us understand overall platform usage patterns using anonymised data. This information is not linked to your personal identity.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain features of the GrandBet88 platform.

06Data Retention Period

GrandBet88 retains your personal data only for as long as it is necessary for the purposes stated in this Privacy Policy, or as required by applicable law. The following are general guidelines for our data retention periods:

• Active Account Data: Personal data for active accounts is retained for the duration of your active membership at GrandBet88 and for a reasonable period after account closure.
• Financial Transaction Records: Deposit, withdrawal, and wagering history records are retained for a minimum of 7 years to comply with applicable financial and taxation legal requirements in Malaysia.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years after the business relationship ends, as required by Malaysia's AML regulations.
• Communication Logs: Customer support communication records are retained for 3 years for reference and dispute resolution purposes.
• Session Data & Logs: Technical logs and session data are retained for 90 days for security and technical troubleshooting purposes.

When the retention period expires, your data will be securely deleted or anonymised in a manner that can no longer be linked to you personally. Data deletion is carried out using methods that ensure the data cannot be recovered.

07Your Rights as a Data Subject

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by grandbet88:

To exercise any of the rights above, please contact the grandbet88 customer support team via live chat or email at [email protected]. We may need to verify your identity before processing any requests related to your data rights, in order to protect your account security.

08Changes to This Privacy Policy

GrandBet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

When significant changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying a clear notice on the grandbet88 homepage for a period of at least 14 days after the changes take effect.
• Sending email notifications to registered members where the changes directly affect how their personal data is processed.

Your continued use of the grandbet88 platform after any Privacy Policy changes come into effect is considered your acceptance of the latest version. We encourage you to review this page periodically to stay informed about how we protect your privacy.